Grasshopper plans start at $26 per month (assuming you sign up for annual billing), which is pretty pricey considering you get only one business phone number with up to three extensions. Grasshopper is great for small businesses, so why didn’t we name it our top small-business phone service? To be honest, we think Grasshopper is a little expensive compared to other options on the table.
That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue. Otherwise, you get a conference line that lets at-home employees collaborate over the phone. This allows your customers to get through to a representative as quickly as possible and provides a backup in case one of your employees has to step away to deal with childcare or move the laundry along.īusinesses working remotely should keep in mind, though, that Ooma offers videoconferencing only on the Ooma Office Pro plan. Then it transfers the call to whichever employee answers first. We also like Ooma’s Ring Groups feature, which lets you group extensions together in your phone system so they all ring simultaneously. For starters, Ooma’s mobile and desktop apps allow remote employees to make and receive unlimited calls within North America using your business number. Ooma’s remote features can help your business stay up and running no matter where your employees are. If that doesn’t work for you, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to answer common questions. Keep in mind, though, that usually only larger enterprises get US-based support-small businesses usually get outsourced to overseas customer service representatives.
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